Terms and Conditions

These terms and conditions describe the basis for the purchase by you and sale by us of the goods described on www.UMRAN AYSAN.com (the Website) which we own and maintain.

These terms and conditions should be read alongside, and are in addition to, our Privacy Policy and our Cookie Policy which tell you how we use your personal information.

Placing an order

By placing an order on this Website, you confirm that you have read these terms and conditions and the Privacy Policy, and that you agree to them. You should keep a copy of these terms and conditions for future reference. We will not always file a copy of orders made by you.

Each order that you place is an offer to buy those goods and we shall accept that offer at our sole discretion, but orders are normally accepted if:

(a) the goods are available;

(b) the order reflects our current pricing;

(c) the goods are for delivery to a destination that we deliver to and

(d) your credit or account card is authorised for the transaction.

We will confirm receipt of your order through our automatic screen confirmation of the order and we may also follow this up with a confirmatory email. Please note that at this stage your order for goods may not have been accepted by us.

Formation of the contract

We will confirm our acceptance of your order for goods by sending you an email confirming that the goods have been dispatched.

The contract between us will only be formed when we send you the Dispatch Confirmation (the "Contract"). These terms and conditions, the Dispatch Confirmation and any other information relating to the goods which we have brought to your attention are incorporated into the Contract.

The Contact will only relate to those goods which have been confirmed in the Dispatch Confirmation and we will not be obliged to supply any other goods which you have ordered until we have sent you a separate Dispatch Confirmation in respect of such goods.

Consumers inside the EU now have access to a web-based platform created by the European Commission - this European Online Dispute Resolution Platform can provide assistance if there is a contractual dispute.

Prices

The price of the goods and our delivery charges (where applicable) will be as set out on the Website from time to time, except in the case of obvious error.

All prices on the Website exclude any applicable sales taxes and duties. These will be calculated according to the destination of where your order is being delivered to and are included in the total price displayed when you place your order.

If your order is for delivery to a destination outside of the European Union, your order may be subject to import duties and taxes. It is your responsibility to pay any such duties and taxes. Any such duties and taxes may vary in different territories. We are unable to advise you in relation to any import duties and taxes and we recommend you contact the local customs office at the delivery destination in this respect.

We reserve the right to amend our prices and delivery charges at any time, but such changes will not affect any order for which we have already sent you a Dispatch Confirmation.

Payment

We accept payment by credit card and debit card, as set out on the Website. Payment for the goods and related costs will be due at the time we accept your order. We will usually attempt to take payment once the goods are ready to be delivered.

You confirm to us that you are authorised to use the payment method that you provide to us when placing your order. We may carry out security checking to confirm that this is the case.

If your payment method is not authorised, we may refuse to accept your order and we will not have any responsibility for the non-delivery of the goods.

We are also not responsible for any charges or penalties which may be imposed by the payment provider as result of payment being processed in respect of your order.

Delivery and Collection

All delivery and collection dates and times on the Website are given only for general guidance. In most cases we are able to deliver the goods to you within our estimated delivery times and, where we anticipate that this may be delayed, we will contact you to inform you of this delay.

We will fulfil your order by the date and time set out in the Dispatch Confirmation or, if no date or time is specified, within a reasonable period from the date of the Dispatch Confirmation, unless there are exceptional circumstances.

Where the goods are to be delivered, we shall attempt to deliver the goods to the address you specify for delivery, or if none, to the address of the credit or debit card you supply. It is important that these addresses supplied by you to us are accurate.

We are unable to deliver goods to PO boxes or hotels. In most cases a signature will be required from you or the recipient on delivery. Goods supplied are not for resale.

If we are unable to deliver the goods to you, then we will be entitled to cancel the Contract and, if payment has already been taken, refund the cost of the goods to you.

Goods supplied are not for resale.

We will be responsible for the goods until they have been delivered. The goods will be at your own risk from this time, but you will not own the goods until we have received full payment of all sums due in respect of the goods, including any delivery charges, and the goods have been delivered to you.

Guarantee

In the unlikely event that a UMRAN AYSAN product does not match up to our high standards, we will try our hardest to address the problem. If you find fault with your product, we offer a replacement service at no extra cost to you (except for return charges).

Cancellation

If you change your mind and you decide you do not want to receive the goods, you have a legal right to cancel the Contract at any time from the date you receive the Dispatch Confirmation until the end of the fourteenth calendar day after the day you receive or collect the goods from us. This cancellation right does not apply to any goods which are made-to-measure, custom-made or personalised for you.

If you decide to cancel your Contract, you must contact our Customer Services team in writing by email . You may wish to keep a copy of your cancellation notification for your own records. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you sent us the e-mail.

If the goods are delivered to you prior to or after you inform us that you wish to cancel the Contract, we will contact you with instructions for how to return the goods to us. You must return the goods to us as soon as reasonably practicable, at your own cost. This does not apply if you are returning the goods because they are faulty.

Where you cancel your Contract, you have a legal obligation to keep the goods in your possession and to take reasonable care of them while they are in your possession. We recommend that you use a secure and trackable means of returning the goods to us and you insure your return, as you will be liable for any damage to or loss of the goods until we receive them.

You cannot cancel the Contract or return the goods where the goods have been tampered with or used.

Returns

If, once you have received or collected the goods, you decide you would like to return them to us, at any time until 14 days after you have received or collected the goods. You can return the goods to us by contacting us via contact@umranaysan.com with an email subjected as RETURN.

You have a legal obligation to keep the goods in your possession and to take reasonable care of them until you have returned the goods to us. You cannot return the goods where the goods have been tampered with or used. 

All returns must be in perfect condition, and come with their original packaging. We are unable to accept returns on items that are scratched, damaged, or that are not returned in their undamaged original packaging. Unfortunately, in these situations, the items will be returned to you, and at your own cost.

Womenswear and swimwear can be tried on, and, you can return it if it is unsuitable, but it must be returned in perfect condition and the tags must still be attached. For womenswear the tag is usually a swing tag attached to the garment and in swimwear it will be a protective internal label.

Repairs

As a consumer, you will always have legal rights in relation to the goods that are faulty. These legal rights are not affected by these terms and conditions or our Returns Policy.

Please contact our Customer Services team to arrange the return of any goods that are faulty.

If you have returned goods to us because they are faulty, we will refund any reasonable costs you incur in returning the item to us, together with the price of defective goods in full and any applicable delivery charges, as set out in the Refunds section.

Refunds

Where you have returned goods to us in accordance with the Returns Policy or as otherwise allowed under these Terms of Sale, you will receive a full refund of the price you paid for the goods, not including any delivery charges (except where you are returning goods that are faulty or not as described).

Refunds will normally show on your records within 72 hours of being processed, however, the speed of this processing is beyond UMRAN AYSAN's control and unfortunately some card issuers may take up to 10 days to reallocate your funds.

Liability

If we breach the Contract, we shall only be liable for losses which are a reasonably foreseeable consequence of such a breach. Losses are foreseeable where they could be contemplated by you and us at the time of entering into the Contract.

We are not responsible for:

(a) losses not caused by our breach;

(b) indirect losses which are a side effect of the main loss or damage and which are not reasonably foreseeable by you and us at the time of entering into the Contract, for example loss of profits or loss of opportunity; and/or

(c) failure to provide the goods or to meet any of our obligations under the Contract where such failure is due to events beyond our control.

Our aggregate liability to you in connection with each Contract shall not exceed the value of the goods ordered by you under that Contract.

Nothing in these terms seeks to exclude or limit our liability for death or personal injury caused by our negligence, fraud or any other liability which cannot by law be validly excluded or limited.

If you breach the Contract and we take no action against you, we will still be entitled to use our rights and remedies in any other situation where you breach the Contract. If any part of the Contract is disallowed or found to be ineffective by any court or regulator, the other provisions shall continue to apply.

We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under the Contract. Each Contract is personal to you and you may only transfer your rights or your obligations under a Contract to another person if we agree in writing. A Contract is not intended to give rights to anyone except you and us.

We will do our best to resolve any disputes over each Contract. If you wish to take legal actions against us, you must do so in accordance with the Disputes/Arbitration/Governing Law provision in our Terms and Conditions of Website Use.